Content : Hotel review sites
Access path to this page : policy_areas > hotel_review_sites
In November 2007, HOTREC launched a dialogue with hotel review sites over a proposal for 10 principles relating to their functioning. Such sites add new dimensions to the transparency of the offer and allow for a more comprehensive hotel search, according to the individual needs of the traveller. On occasion, however, hotels have difficulties with their treatment on such sites. HOTREC launched this dialogue in order to ensure that the evaluations on such sites reflect the reality as much as possible.
Following the latest adjustment of the 10 principles in December 2010, HOTREC received in January-February 2011 the following self-assessments/replies from hotel review sites:
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Reply from Ciao | |
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Reply from Customer Alliance
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Reply from Expedia
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Reply from HolidayCheck | |
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Reply from Hotel.de | |
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Reply from HRS
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Reply from TripAdvisor
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Reply from Trivago
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Reply from Zoover
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Key EU measures
HOTREC dialogue with hotel review sites and main HOTREC documents
Press release - HOTREC intensifies dialogue with hotel review providers (December 2010)
- HOTREC Working paper - Revised 10 principles relating to hotel review providers
(December 2010)
Press release - Successful dialogue between hotel review sites and the European hospitality industry (March 2009)
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Refined HOTREC position paper on hotel review sites (10 principles) (January 2009)
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Press release - "Hotel review sites add value to the hospitality industry" - European hotel industry seeking dialogue with hotel review sites (November 2007)
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HOTREC position paper on hotel review sites (10 principles) (November 2007)